Support tickets answered every 30 minutes.
The same twenty questions, answered the same right way, with a link to where the answer lives. When your docs don't have it, the agent says so and asks the person who knows.
- Only answers with a source
- You approve each reply
- Zendesk, Intercom, Help Scout
The support queue, with and without.
Your team, todayfirst reply: hours
- The same question answered five different ways
- Searching old tickets for the right answer
- Customers waiting overnight for a two-line reply
- Nobody knows which docs are out of date
Your agent, in the queuefirst draft: minutes
- One right answer, quoted from your docs
- Every reply links to its source
- Hard tickets routed to the right person
- A weekly list of the docs you're missing
One ticket, start to finish.
A customer writes at 10:12. Here's what happens before anyone on your team looks.
New since 10:00
Delivery FAQ · updated 2 Sep
“You can change your delivery day until 18:00 the day before, from Account → Deliveries.”
Reply to Lena
Hi Lena, yes you can. Go to Account → Deliveries and pick the new day before 18:00 tomorrow.
Source: Delivery FAQ
Ready to send
All four quote the Delivery FAQ or the Allergens page. The refund was routed to Sara.
Sent from the helpdesk at 10:34.Declined. The agent notes why.Gaps this week
- 10:30
Picks up new tickets
Seven new tickets since the last pass. Four are questions it has seen before.
New since 10:00
Can I change my delivery day?KnownIs the vegan box gluten free?KnownRefund for a damaged boxRoute - 10:31
Finds the answer in your docs
It searches your help center, Notion and Drive, and only uses what it can quote.
Delivery FAQ · updated 2 Sep
“You can change your delivery day until 18:00 the day before, from Account → Deliveries.”
- 10:32
Drafts the reply
In your brand's voice, with the exact steps and the link. No source, no answer.
Reply to Lena
Hi Lena, yes you can. Go to Account → Deliveries and pick the new day before 18:00 tomorrow.
Source: Delivery FAQ
- 10:33
Waits for your yes
Four drafts wait in the helpdesk for one click. The refund goes to Sara with a summary.
Needs your yesReady to send
Send 4 replies?Needs your yesAll four quote the Delivery FAQ or the Allergens page. The refund was routed to Sara.
Sent from the helpdesk at 10:34.Declined. The agent notes why. - 15:00
On Friday, tells you what's missing
Every Friday: the questions it couldn't answer, so one new doc fixes them for good.
Gaps this week
Shipping to the islandsMissingPausing a subscriptionCheck
The agent behind it.
Customer support
Your customer support agent answers only what your documents can back up. Anything else goes to a person, with the context already written.
What changes after a month.
Figures from our first customers will go here once they are measured.
From the customer's message to your answer.
Share of tickets with a sourced draft.
Gaps closed thanks to the Friday report.
Works with your helpdesk and docs.
Support questions, answered.
What if the answer is not in my docs?
It doesn't guess. It routes the ticket to the right person with a summary, and adds the question to Friday's list of missing docs.
Which helpdesks does it work with?
Zendesk, Freshdesk and Chatwoot, where it drafts replies, plus Intercom and Help Scout, where it reads conversations. Email support works through your Gmail or Outlook mailbox.
Where does it read my docs from?
From whatever you connect to your company brain: Notion, Google Drive, SharePoint, Google Docs or your help center.
Can replies go out without approval?
By default every reply waits for your yes. Once you trust one type of answer, you can let it go out on its own.
How much does it cost?
It fits in any plan: Starter $99, Growth $499 or Scale $999 a month.