Brainstack + Shopify
Every Shopify “where is my order?”, answered.
Connect Shopify and your agents read orders, customers, products and stock. Order questions get a reply drafted with the real tracking status, best sellers get flagged before they run out, and Monday starts with last week's sales.
- Read-only access to your store
- Replies wait for your yes
- Checks the inbox every hour
This hour, with Shopify
- 11:00Read 14 new customer emails
- 11:019 ask where their order is: looked each one up in Shopify
- 11:02Matched order, items and fulfilment status for all 9
- 11:04Drafted 9 replies with the real tracking status
- 11:05Flagged order #1987: paid 6 days ago, still unfulfilled
- 11:06Asked for your yes on the replies
9 replies drafted · 1 stuck order flagged · 0 sent without you
Orders in Shopify
| Order | Customer | Total | Status |
|---|---|---|---|
| #2014 | Maya R. | $64.00 | Delivered |
| #2009 | Leo K. | $118.50 | In transit |
| #2002 | Ana P. | $42.00 | In transit |
| #1987 | Sam T. | $89.90 | Not shipped, 6 days |
8 share tracking links. The one for #1987 apologises and promises an update by tomorrow, so it also needs your warehouse to ship it.
Sent. #1987 is on your list for the warehouse.Kept as drafts. The agent notes why.What your agents do with Shopify.
Your agents read the store so their answers and reports use real numbers. They never change anything in Shopify.
- Reads
Reads orders
Items, totals, payment and fulfilment status for every order.
- Reads
Knows your customers
Order history and past questions, so a repeat buyer is treated like one.
- Asks you first
Answers order questions
Replies drafted with the real status and tracking link. Each waits for your yes.
- Reads
Watches stock
Warns you when a best seller will run out at its current pace.
- Does it
Flags stuck orders
Paid but not shipped after the days you set goes to the top of your list.
- Does it
Reports the week
Sales, best sellers and returns in five lines every Monday.
The agents that know your store.
Spots stuck orders and drafts the note to the customer.
See this agentWarns before a best seller runs out and proposes the reorder.
See this agentAnswers order questions with the real status, not a template.
See this agentPuts sales, refunds and best sellers into the Monday numbers.
See this agentConnected in three steps.
- 1
Connect your store
Approve read-only access in your Shopify admin.
Connect Shopify - 2
Set your rules
What counts as a stuck order, when stock is low, and who approves replies.
- Read orders and customers
- Read products and stock
- Reply to customers after your yes
- Edit orders or prices
- 3
Give it a schedule
An hourly inbox check in opening hours and a Monday report.
Every hour, 9:00 to 19:00
Your store, your rules.
What it can do in Shopify
- Read orders, customers and fulfilment status
- Read products and stock levels
- Draft replies with the real order data
- Send a reply you approved
Never without your yes
- Edit orders, prices or products
- Refund or cancel an order
- Promise a discount you did not set
- Reply to a customer without your yes
Your Shopify access is read only and kept in your own vault, on your own server in the US or Europe. Uninstall it in your Shopify admin and access ends at once.
Works even better with these.
Shopify questions, answered.
Can an agent change my store?
No. Shopify access is read only. Agents read orders, customers, products and stock, and never edit, refund or cancel anything.
How does it answer customers?
From your support inbox. It drafts each reply with the real order status, and you approve before it is sent.
Does it work with any Shopify plan?
Yes. Any store where you can approve an app's access in the Shopify admin.
I sell on WooCommerce. Is it the same?
Yes. WooCommerce connects too, with read access to orders, notes and products.
What does the Shopify integration cost?
It is included in every plan: Starter $99, Growth $499 and Scale $999 a month. You pay for the agents, not for the connections.