NorthwindHealthy
- Uses reports every day; has never tried the API.Product usage
- Renews January 12. Asked for SSO on the last call.Call notes, Oct 8
ALTOAccount team
AI agents for SaaS companies
You build the product. Agents run the rest.
Support tickets, bug reports, failed payments, trial follow-ups and the Monday metrics, handled every day by agents that know every account. Your team stays on the roadmap.
Sample data
Billing and collections · 8:30
Card payments failed for 6 customers this week, $1,180 of MRR. Personal emails are ready, each with your billing page link. Send them?
Sent. 2 cards already updated.MRR
Weekly metrics
BUG
Bug triage
StripeIntercomZendeskHelp ScoutHubSpotPostHogMixpanelAmplitudeLinearGitHubSlackNotionWebflowResend
Where a SaaS team's week really goes.
Not into the roadmap. Into tickets, payment failures, follow-ups and the spreadsheet everyone asks for on Monday. Switch the week to see who does it with Brainstack.
23 hours a weekAbout 3 hours of review
Done by your teamDone by an agent, you review
The team your SaaS would hire next.
Each agent reads your docs, your product data and every account's history. Start with the one that interrupts your builders most.
How do I export to CSV?Reports, then Export. Here's the guide.
Customers
Customer supportAnswers how-to questions from your docs and passes real bugs to engineering with context.
See this agent From 19 tickets4 issues
Export times out on large reportsSSO redirect loopCustomers
Bug triageGroups support tickets into real issues and files them in Linear with steps to reproduce.
Failed this week6
MRR at risk$1,180
Admin and finance
Billing and collectionsCatches failed payments the day they happen and writes to each customer personally.
See this agent Trials this week48
Activated12
Stuck at setup3
Sales
Follow-up repWrites to trial users at the right moment: after the key action, or when they get stuck.
See this agent New this week25
Sales
Lead finderFinds companies that look like your best customers and adds them to HubSpot with contacts.
See this agent 14 merged PRsDraft
Marketing
Newsletter editorTurns merged pull requests into release notes and the monthly product email.
See this agent Next postFor review
Marketing
Blog and SEO writerPlans posts from the searches you already rank for and drafts them in Webflow.
See this agentMRR+4.1%
Admin and finance
Financial reportingSends the Monday numbers: MRR, churn, trials and runway, explained in plain words.
See this agentA day in your SaaS.
While your team is shipping, support, billing and growth keep moving.
Financial reporting
Monday numbers are in Slack: MRR up 4.1%, churn 1.9%, 48 new trials.
Billing and collections
6 failed card payments this week. Personal emails ready for each customer.
Needs your yesCustomer support
Answers 26 conversations from your docs. 3 that look like bugs go to triage.
Bug triage
Files 4 issues in Linear with steps to reproduce and the accounts affected. Duplicates merged.
Follow-up rep
12 trial users reached the key action today: each gets a personal note. 3 stuck at setup get a hand.
Lead finder
25 companies that look like your best customers, with contacts, ready to add to HubSpot.
Needs your yesNewsletter editor
Release notes written from 14 merged pull requests, in your product's voice.
Needs your yesCustomer support
Brightline's logins dropped 60% in three weeks. Flagged to the account owner with their last tickets.
Brain
Brings 312 account files up to date with usage, tickets and billing, each fact with its source.
Every account, fully remembered.
Usage, tickets, billing and what was promised on calls live in one file per account, each fact with its source. Agents read it before they answer, chase or sell.
Brightline StudioAt risk
- Logins down 60% in three weeks.Product usage
- Two tickets about slow exports, still open.Support
ALSATOAccount and support teams
Halcyon FoodsTrial
- Invited 4 teammates and built 2 reports.Product usage
- Asked about annual pricing.Email, Oct 23
SASales only
Sample dataHow the company brain works
Customers hear from you, on your terms.
Agents handle the routine. Money, plans, mass emails and code changes always wait for a person.
Your rules
Answer from your docsAlone
Refunds and creditsAlways asks
Email every userAlways asks
Merge or deploy codeNever
- Refunds, credits and plan changes
The agent brings the account history and a recommendation. The decision is yours.
- Anything sent to your whole user base
Release emails, pricing news and incident updates wait for a yes.
- Issues, not code changes
Agents read repos and file issues. Merging and deploying stay with your engineers.
- Each person sees only their accounts
Permissions follow your team: an agent never shows someone data they couldn't open themselves.
- Your own server in the EU
Your brain runs on its own machine in the US or Europe, with encrypted backups every 6 hours.
Works inside your SaaS stack.
Agents plug into the tools your team already ships with and leave the work where you expect it.
Stripe
Reads charges, customers, subscriptions and invoices.
Intercom
Reads support conversations and tickets.
Zendesk
Reads tickets and prepares each reply.
Help Scout
Searches conversations and reports on the inbox.
HubSpot
Reads contacts and deals and logs every touch.
PostHog
Queries events, funnels and product dashboards.
Mixpanel
Queries funnels, retention and cohorts.
Linear
Reads and creates issues and projects.
GitHub
Reads repos, issues and pull requests.
Slack
Posts updates in the channels you choose.
Notion
Reads docs and writes pages and databases.
Webflow
Edits your blog and CMS collections.
Priced like a tool. Works like a hire.
Pick the plan for the size of your team, not your number of users. Use the Claude, ChatGPT or Gemini plan you already pay for.
Your first 3 agents: support, billing and metrics.
Starter$99 /mo
10 agents across support, growth and admin.
Growth$499 /mo
25 agents and dashboards for every area.
Scale$999 /mo
We build it with you and agree a price.
Custom
SaaS questions, answered.
Can support answer from our docs and help center?
Yes. Connect your docs (Notion, Drive, your help center) and support conversations, and the agent answers from them, passing anything that looks like a bug to triage.
Do agents touch our code?
They read repositories, issues and pull requests to file better issues and write release notes. Merging and deploying stay with your engineers.
Stripe or Chargebee?
Both connect. Agents read subscriptions, invoices and payments to catch failed charges and build your weekly numbers.
Can our engineers use the brain from Claude, ChatGPT or Cursor?
Yes, in beta. Each person connects their own AI to the company brain, and the connection never sees more than that person can.
Where is our data kept?
Your company brain runs on its own server in the US or Europe, with encrypted backups every 6 hours. The AI model you choose processes each request under its provider's terms.
Which plan fits a SaaS team?
Up to 3 people starts on Starter ($99/month). Up to 10 people fits Growth ($499/month), up to 30 people Scale ($999/month). Larger teams talk to us about Custom. Your AI plan is paid directly to the provider.