Billing agent· 8:02
Northwind is 12 days late on $4,200. Send the second reminder?
Sent at 8:03. Logged on the billing dashboard.Held. It asks again tomorrow at 8:00.Your agents, in the chat you already use.
Brainstack channels put your AI agents in Slack, Telegram, Discord, Gmail, Outlook and Microsoft Teams. They report there, ask there and get your yes there, with your own bot and only your team on the other side.
Same update. Your channel.
Pick where each agent reports. The brief, the numbers and the question are the same; only the room changes.
Billing agentAPP
Morning brief. Overnight we collected $2,140. Three invoices are overdue; one needs your yes.
Collected$2,140Overdue$6,310Waiting for you1
Northwind is 12 days late on $4,200. Send the second reminder?
Approved by you. Reminder sent at 8:03.Held. It asks again tomorrow at 8:00.Billing agent
Morning brief. Collected $2,140 overnight. 3 invoices overdue.8:02
Northwind is 12 days late on $4,200. Send the second reminder?8:02
Sent at 8:03Held until tomorrow
The phone in your pocket is now the control room.
- Buttons under the message. One tap and it's done.
- Send a voice note or a photo; it lands with the agent.
- Each agent can live in its own topic of one group.
Billing agentBOT
Morning brief
Approved with a reaction. Reminder sent at 8:03.Held. It asks again tomorrow at 8:00.
Collected overnight$2,140Overdue3 invoices · $6,310
Northwind is 12 days late on $4,200. React to approve the second reminder.
Morning brief: 1 decision for you
Billing agentto you · 8:02
Overnight we collected $2,140. Three invoices are overdue, $6,310 in total.
Northwind is 12 days late on $4,200. Shall I send the second reminder?
Approved. Reminder sent at 8:03.Held. It asks again tomorrow at 8:00.Billing agent
Morning brief
- Collected overnight: $2,140
- Overdue: 3 invoices, $6,310
- Waiting for a decision: Northwind second reminder
Posted by Brainstack to Finance › Billing
On Microsoft Teams your agents post updates and briefs. The yes for Northwind happens on Slack, Telegram, Discord, email or the web dashboard.
Whatever you pick, everything also shows up in the web dashboard, on the agent's own dashboard.
Your own bot. Your name on it.
No shared Brainstack bot. You create yours, it talks only to your company's server, and every person on your team links their own account.
Channels
BotFather
/newbot
Good. How are we going to call it?
Brightline Billing
Done. Use this token to access the HTTP API:
7425••••••:AAH••••••••••••TelegramConnecting
7425••••••:AAH••••••••••••
Saved to your server's vault
SlackNot added
@BrightlineBillingBotLive
- YOYouLinked as @you
- ANAnnaLinked as @anna
- LELeoLink sent
Your bot answers your team. Nobody else.
A bot is team only from day one. If a stranger finds it, the agent stays quiet and you decide what happens next.
AN
Anna
TeamDid Bluebird Co pay yet?
Not yet. Third notice went out on Monday; $730, 21 days late.
XeroEmail, Monday
?
Someone not linked
No answerHi, what are your prices for Northwind?
The agent doesn't run. You get a notice in your inbox instead:
Invite as memberLet them talk as a guestIgnore for 30 days
GU
A guest
GuestClosed. Switch the bot to open and set how much guests can use each month.
Answers with no tools and no company memory, within the cap you set.
Guest use this month: 38% of your cap
Only the owner can open a bot to guests. Approvals are always owner only.
Email that waits for your yes.
Give an agent a company inbox and it drafts the replies. Nothing goes out until a person approves the exact words.
GmailOutlook
- What you approve is what's sent, word for word.
- Nobody decides in 7 days? The draft is discarded.
- Once a run has read mail, every send from it waits for a person.
Email replies waiting for approval
To finance@northwind.exampleWaiting
Hi Marta, here is the October invoice again, sent to your finance inbox as agreed in September. Let us know if the PDF opens on your phone.
This exact text is what will be sent Sent as shown at 9:14.Discarded. Nothing was sent.To ops@bluebird.exampleWaiting
Thanks for the order. We can deliver the spring catalogue on March 4; I'll confirm the quote today.
Sent as shown at 9:15.Discarded. Nothing was sent.Run it from the chat. No new app.
Talk, send a voice note, react to a message. The agent shows each step while it works.
Support agent
0:07"Check what Bluebird asked about returns"
Working on it
Reading Zendesk tickets
Checking the returns policy
Drafting the answer
Two questions this week, both about sale items. Your policy doesn't cover them yet. Draft is in your inbox.10:41
1
Saved to the company brain
/newchat
/stopStops what the agent is doing, right now.
/newchatStarts a clean conversation. Changed your mind? /respin brings the last one back.
/helpLists what this agent can do for you.
React with a check or a cross on an approval card to say yes or no.
Pin a message to save it to the company brain. Repeat to run the last request again.
3 messagesSent three messages while it was busy? It reads them as one request.
What each channel does, plainly.
Mix them freely. The same agent can brief you on Telegram and post to a Slack channel.
| Channel | Talk to your agents | Approve with one tap | Updates and daily briefs |
|---|---|---|---|
| Slack | Yes, in DMs and channels | Buttons or a reaction | Yes |
| Telegram | Yes, voice notes too | Buttons or a reaction | Yes |
| Discord | Yes | A reaction | Yes |
| Yes, Gmail and Outlook | Yes | Yes | |
| Microsoft Teams | Not today | Not today | Yes, to chats and channels |
| Web dashboard | Always | Always | Always, per agent |
Approvals run on Telegram, Slack, Discord, email and the web dashboard. Microsoft Teams receives updates only today.
Questions, answered.
Which channels can my agents use?
Slack, Telegram and Discord, Gmail and Outlook inboxes, and Microsoft Teams for updates. The web dashboard is always there too. You can mix them: the same agent can brief you on Telegram and post to a Slack channel.
Can I approve from Microsoft Teams?
Not today. Microsoft Teams receives updates and daily briefs in the chats and channels you choose. Approvals run on Telegram, Slack, Discord, email and the web dashboard.
Is it my own bot?
Yes. You create your own Telegram bot, Slack app or Discord application, with your name on it, and it points at your own server. There is no shared bot and no shared relay between companies.
Who can talk to my agents?
Only your team, by default. Each person links their own chat account once. Someone who is not linked gets no answer from the agent, and you get a notice so you can invite them, let them in as a guest or ignore them.
Do agents send emails on their own?
Not by default. When an agent answers from a company inbox, each reply waits for approval with the exact text that will go out. An owner or admin can switch that off per agent.
Do you support WhatsApp?
Not today. For a phone-first experience, Telegram works the same way: messages, voice notes, photos and one-tap approvals.
Does my team need to install anything?
No new app. Your agents join the Slack, Teams, Telegram, Discord or inbox your team already uses. Setting up a bot takes a few minutes and we guide you through it.
Do channels cost extra?
No. Every plan includes channels. Plans start at $99 per month, plus the AI plan your company already pays for.