No order stuck without you knowing.
Every 2 hours your agent finds the orders that stopped moving, answers "where is my order?" within minutes and brings you each return already checked against your policy, with the amount worked out. You decide, it never touches the money.
- Works with Shopify and WooCommerce
- Refunds and cancellations stay with you
- Order questions answered in minutes
Order questions answered, by hour
The noon peak follows the morning shipping emails. No customer waited more than 9 minutes.
Waiting for your yes3
- Return #4182
2 of 3 items, within 14 days, policy OK. Refund worked out: $54.00 + $4.40 shipping. Send the return instructions?
Approved. The message goes out now; the money stays with you.Declined. The agent notes why. - Customer email
Order #4167 paid 3 days ago and not prepared. Draft: apology plus new date, Thursday.
Approved. The message goes out now; the money stays with you.Declined. The agent notes why. - Store note
Tag #4159 "address check": no street number, carrier will bounce it.
Approved. The message goes out now; the money stays with you.Declined. The agent notes why.
Stuck orders this round
| Order | Since | Why | Next step |
|---|---|---|---|
| #4167 | 3 days | Paid, not prepared | Email ready |
| #4151 | 5 days | Tracking not moving | Ask the carrier |
| #4159 | 1 day | Odd address | Tag ready |
| #4170 | 26 h | Pending payment | Watching |
Held for you, not for the agent
- Refund · #418214:02$58.40 worked out
- Cancel · #417014:03Waiting for your yes
Returns reviewed this week
| Order | Reason | Policy | Amount | Proposal |
|---|---|---|---|---|
| #4182 | Wrong size | Day 6 of 14 | $58.40 | Accept |
| #4144 | Arrived damaged | Photos asked | $32.00 | Ask for photos |
| #4120 | Changed mind | Day 19 of 14 | $0 | Decline, rule cited |
| #4138 | Exchange | Day 3 of 14 | $0 | Swap size |
How each amount is worked out
- ItemsWhat the customer paid for the returned lines, discounts included.
- ShippingRefunded or not, as your returns policy says.
- No policyOnly the EU minimum applies: 14 days from delivery.
- RefundYou issue it from the store. The agent never does.
Shipped on time, last 6 weeks
Up 8 points since stuck orders are flagged every 2 hours.
Last week in one page
- Orders412 orders, 96% shipped within your promised time.
- Questions148 order questions answered, 6 minutes on average.
- ReturnsReturn rate 4.1%. Top reason: size runs small on two jackets.
- ChangeAdd a size note to those two product pages.
Your store days, before and after.
You today
- Find out an order was stuck when the customer complains.
- Answer "where is my order?" by hand, one tracking link at a time.
- Check each return against the policy and do the maths yourself.
- No idea why returns go up until the month is over.
With your orders assistant
- Stuck orders flagged every 2 hours, with what to do about each.
- Order questions answered in minutes, from 8:00 to 21:00.
- Every return reviewed, with the rule and the amount ready.
- A one-page summary every Monday with what to change.
Its jobs, on a schedule.
It arrives with these jobs ready. Change any time, rule or channel before it starts.
- Every 2 hours · 8:00 to 20:00
Stuck orders
Reads the last 14 days of open orders and flags the ones paid but not prepared, tracking that stopped, pending payments, odd addresses and fraud signals.
- Every 15 min · 8:00 to 21:00
"Where is my order?"
Finds the order, reads its real status and tracking and drafts a short answer with the link and the date. It goes out with your approval.
- Weekdays · 10:00
Returns and exchanges
Checks each request against your policy, proposes accept, exchange, photos or decline with the rule cited, and works out the refund.
- Every Monday · 9:00
Weekly summary
Orders, share shipped on time, questions answered, return rate and top reasons, plus up to three changes it would make.
What it never does without you.
These always wait for your yes, in Brainstack, Slack, Telegram, Discord or email. Refunds, vouchers and discounts are never the agent's to give.
- Return money, give a voucher or a discountAsks you first
- Cancel an orderAsks you first
- Reply to a customer (until you trust the tone)Asks you first
- Add a note, tag or status, or mark an order shippedAsks you first
Return #4182 is within 14 days and the policy allows it. Refund worked out: $58.40. Send the return instructions?
Approved. Instructions sent; you issue the refund when it arrives.Works inside your store.
Each connection with exactly what it does there. PrestaShop and carrier accounts are not connected yet.
- Shopify
- Reads orders, customers and shipments
- Adds the notes, tags or shipped status you approve; it cannot cancel
- WooCommerce
- Reads orders and their status
- Changes a status only after your approval
- Gmail
- Finds "where is my order?" and return emails
- Sends the replies you approve
- Zendesk
- Reads and answers order questions in your helpdesk
- Intercom
- Picks up order questions from your chat
- Chatwoot
- Reads and answers order questions in your inbox
- Freshdesk
- Answers order questions in your tickets
- Help Scout
- Answers order questions in your shared inbox
- Google Sheets
- Keeps the returns log in a shared sheet
- Slack
- Late-order alerts and approvals in your channel
- Telegram
- Approve a return or a reply from your phone
Part of every plan.
Your orders assistant takes one agent slot in any plan. Refunds still go from your store as always, and you use your own Claude, ChatGPT or Gemini plan.
Compare plans- Starter$99
- Growth$499
- Scale$999
Questions about your orders.
Can it refund or cancel an order?
No. It works out the amount and leaves it ready; you refund from the store or the card terminal. Cancelling an order always waits for your yes, and the Shopify connection cannot cancel at all.
When is an order "stuck"?
By default: paid and not prepared after 2 working days, tracking that has not moved for 4 working days, on hold or pending payment for over 24 hours, partial shipments, odd addresses and fraud signals. You change the rules in plain words.
Does it reply to customers on its own?
At first every reply waits for your yes. Once you trust the tone you can remove that approval for order questions; refunds and cancellations stay with you.
Which stores and carriers does it work with?
Shopify and WooCommerce. It does not connect to carrier accounts: it uses the tracking stored on the order and the carrier's public page when there is one. Marketplace orders follow the marketplace's own rules.
What if I have no returns policy written?
It applies only the EU legal minimum, 14 days from delivery, and opens a task asking you to write yours.
How much does it cost?
It is one of the agents in your plan: Starter at $99 a month includes 3, Growth at $499 includes 10 and Scale at $999 includes 25. Your AI plan is paid to its provider, as always.
Where does my order data live?
On a server only your company uses, with your store and tool access kept in your own password vault and encrypted backups every 6 hours.