No Google review left without a reply.
Every hour from 8:00 to 22:00 your review manager reads the new reviews on your Google listing, writes a short, personal reply in your voice and alerts you the moment a bad one lands, with a calm reply ready for your yes.
- Replies on your Google Business Profile
- Bad reviews always go through you
- Checks every hour, 8:00 to 22:00
New reviews and bad ones, by day
Friday brought 9 reviews and 2 bad ones, both about waiting times at Riverside.
Waiting for your yes3
- 2 stars · Riverside
"An hour late and nobody told us." Apology, no excuses, and your phone to talk it through in private.
Approved. The reply goes live on Google.Declined. The agent rewrites it with your note. - 4 stars with a complaint
"Great food, too noisy." Thanks for the food, notes the noise, invites them back on a quieter day.
Approved. The reply goes live on Google.Declined. The agent rewrites it with your note. - 5 stars
"Best brunch in town, ask for Lucia." A warm thank-you by name. Good ones show here until you remove that approval.
Approved. The reply goes live on Google.Declined. The agent rewrites it with your note.
Kept for you, not answered
- 1 star · Old Town11:04Alert sent at once
- 1 star · no text13:02Report to Google suggested
What it noticed this week
- Repeated3 reviews in 30 days about waiting at Riverside. That is a business problem, not a review problem.
- PraisedLucia is named in 6 reviews. Worth telling her.
- Language2 reviews in German, answered in German.
- VoiceYou changed "Dear customer" to first names twice. It now always uses the name.
Latest reviews and their reply
| Review | Stars | Location | Reply |
|---|---|---|---|
| "Best brunch in town" | 5 | Old Town | Published in 1 h |
| "Great food, too noisy" | 4 | Riverside | Waiting for your yes |
| "An hour late" | 2 | Riverside | Waiting for your yes |
| "Felt unwell after" | 1 | Old Town | Kept for you |
| "Lovely staff" | 5 | Old Town | Published in 2 h |
Reviews by stars, 30 days
31 of 38 are 4 or 5 stars. Every one of the 7 below got a careful reply you approved.
What they complain about
Waiting is half of all complaints, almost all at Riverside on Fridays.
Summary of the 1st, in one page
- RatingOld Town 4.7, Riverside 4.4. Both up since last month.
- Replies37 of 38 answered, on average 2.1 hours after the review.
- To fixOne more person on Friday evenings at Riverside would remove most complaints.
- Suspicious1 review looks fake. Your call whether to report it to Google.
Your reviews, before and after.
You today
- Most good reviews never get a thank-you.
- A one-star review sits unanswered for days.
- You reply to the angry one late at night, and regret the tone.
- Nobody connects three reviews about the same problem.
With your review manager
- Every review gets a short, personal reply in your voice.
- A bad review reaches you within the hour, with a calm reply ready.
- Three complaints about the same thing flagged the morning they add up.
- One page a month with your rating, the complaints and what to change.
Its jobs, on a schedule.
It arrives with these jobs ready. Change any time, rule or channel before it starts.
- Every hour · 8:00 to 22:00
New reviews, replied
Reads each listing, writes a two to four sentence reply using the name and something concrete they said, and publishes what you approved.
- When a bad review lands
Alert with the reply ready
Tells you at once: the review, the stars, a careful reply and what to check first: order, date, location, who served them.
- When 3 say the same thing
Repeated complaint
Three mixed or bad reviews on the same theme in 30 days trigger one alert: it is a business problem, not a review problem.
- 1st of the month · 9:00
Monthly summary
Average rating and trend, reviews by stars, how fast you replied, repeated complaints with examples and reviews that look fake.
What it never does without you.
Every reply on Google is public. Mixed and bad ones always come to you; good ones too, until you remove that approval. Money always stays with you, in private.
- Publish a reply to a mixed or bad reviewAsks you first
- Offer a discount, gift or refundAsks you first
- Answer health, safety or legal claimsAsks you first
- Report a review to GoogleAsks you first
2 stars at Riverside: "An hour late and nobody told us." Post this apology and offer your phone to talk it through?
Approved. The reply goes live on Google.Works inside the tools you use.
Each connection with exactly what the agent does in it. Today it works with Google reviews; Trustpilot, Tripadvisor and Doctoralia are not connected yet.
- Google Business Profile
- Reads the new reviews on each of your listings
- Publishes the replies you approve, checking the review is still there
- Google Drive
- Reads your voice, policies and who handles each complaint
- Notion
- Reads locations, hours and services from your brain
- Gmail
- Sends you the monthly summary and urgent alerts by email
- Slack
- Bad-review alerts and approvals in your channel
- Microsoft Teams
- The same alerts where your team already talks
- Telegram
- Approve a reply from your phone in one tap
Works great with these agents.
Part of every plan.
Your review manager takes one agent slot in any plan, and you use your own Claude, ChatGPT or Gemini plan. No per-review or per-location fees.
Compare plans- Starter$99
- Growth$499
- Scale$999
Questions about your reviews.
Does it publish replies on its own?
Not at first. Every reply waits for your yes. Once you trust its thank-yous, you can remove the approval for good reviews only; mixed and bad ones always come to you before anything is published.
How fast does it see a new review?
It checks every hour from 8:00 to 22:00, so a bad review reaches you within the hour with a reply ready. It is not instant to the second.
Which review sites does it cover?
Google, through your Google Business Profile, for every listing you connect. Trustpilot, Tripadvisor and Doctoralia have no connector yet.
Can it remove a fake review?
No one can delete a Google review from outside. It flags the ones that look fake with the reason, suggests a neutral reply and you decide whether to report it to Google.
Will it promise customers money in public?
Never. It apologises without arguing and offers your private phone or email to talk. Any refund, discount or gift is your decision, in private.
How much does it cost?
It is one of the agents in your plan: Starter at $99 a month includes 3, Growth at $499 includes 10 and Scale at $999 includes 25. Your AI plan is paid to its provider.
Where does my review data live?
On a server only your company uses, with your connections kept in your own password vault and encrypted backups every 6 hours.